Refund and Returns Policy

Refund and Returns Policy

At The Training Den K9 Development, every meal is made fresh, frozen and prepared with care. Because our products are perishable food items, we handle refunds and returns a little differently to keep things safe for every dog.

Change of mind

For food safety reasons, we're unable to accept returns or offer refunds for change of mind. Once a frozen meal has left us, we can't verify it has been stored correctly, so it can't be resold or reused. We appreciate your understanding, as this protects the health of every dog we feed.

If something's wrong with your order

Your dog's food should always arrive in great condition. If your order arrives damaged, spoiled, or you've received the wrong item, please get in touch within 24 hours of receiving it so we can make it right. Where possible, please include a photo and your order number, as it helps us sort things out quickly.

Once we've confirmed the issue, you're welcome to choose either a replacement or a full refund, whichever suits you best.

How to reach us

To report a problem with your order, email us at [your email address] within 24 hours of delivery or collection. Please include your order number and, if relevant, a photo of the issue.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. If a product has a major problem, you are entitled to a replacement or refund, and to be compensated for any other reasonably foreseeable loss or damage.

The Training Den K9 Development

ABN 59 960 701 050